Implementation & Support Services

Being a leader in contact center solutions is about more than developing the best software. It’s about understanding each client’s unique processes and objectives. It's about having the right technical and industry expertise to tailor the software to specific operational requirements.

DialConnection’s implementation and support services assist our clients with the technological, regulatory, and competitive changes in today’s dynamic marketplace. Whether you’re interested in leveraging cloud or on-premise solutions, our team has the experience to architect a solution that will achieve your business goals at the industry’s lowest total cost of ownership.


Mapping Out the Best Technical and Operational Approach

Our team of implementation professionals know what it takes to optimize processes and maximize performance. We bring industry best practice expertise that can help you achieve more than simply automating your existing business processes. 

We leverage proven implementation methods and tools to deliver seamless, on-time implementations that can be completed remotely or on-site in order to most efficiently utilize your team members and keep project costs down. Using a collaborative engagement methodology, we work with your team to develop and execute a project plan that ensures your agents, supervisors and managers understand the solution and are able to get the greatest value from the investment.

DialConnection offers a full range of implementation and integration consulting services geared towards delivering tangible results to your organization.

Implementation services include:

  • Project management services
  • Technical integration development and consulting services
  • Database conversion services
  • Initial and ongoing training services
  • Custom integration services


On-demand Support. Real-time Answers.

The DialConnection support team is your primary contact for assistance and advice to ensure you get all the benefits from your DialConnection solution.

Our support team is also available to review your organization’s requests for enhancements to the DialConnection software. All requests are thoroughly reviewed by DialConnection and, if approved, are built into the DialConnection software.

Support services include:

  • Unlimited telephone and email support
  • Ongoing advice and counsel to better leverage functionality
  • Major product upgrades and enhancements
  • Latest hot fixes and service packs
  • Documented change control process
  • Online access to create, manage and track trouble tickets
We started out using their on-premise solution, but as our company grew we deployed elements of DialConnection’s cloud solution. This hybrid environment has given us tremendous flexibility, allowing us to quickly scale our telephony infrastructure in real time, all from a single application, across all of our business units.-Diane Evans, EVP Operations of CPA

Interested in Implementation & Support Services? Connect with us by filling out the form or calling us at 856.336.6120.

Our partnership with our customers means we ensure a full understanding of your needs and goals in order to provide you with the most accurate, industry-leading solutions suited to your industry and company. Contact us to see how innovative technologies and on-demand support help you take your business to the next level.