DialConnection’s implementation and support services assist our clients with the technological, regulatory, and competitive changes in today’s dynamic marketplace. Whether you’re interested in leveraging cloud or on-premise solutions, our team has the experience to architect a solution that will achieve your business goals at the industry’s lowest total cost of ownership.
Mapping Out the Best Technical and Operational Approach
Our team of implementation professionals know what it takes to optimize processes and maximize performance. We bring industry best practice expertise that can help you achieve more than simply automating your existing business processes.
We leverage proven implementation methods and tools to deliver seamless, on-time implementations that can be completed remotely or on-site in order to most efficiently utilize your team members and keep project costs down. Using a collaborative engagement methodology, we work with your team to develop and execute a project plan that ensures your agents, supervisors and managers understand the solution and are able to get the greatest value from the investment.
DialConnection offers a full range of implementation and integration consulting services geared towards delivering tangible results to your organization.
Implementation services include:
- Project management services
- Technical integration development and consulting services
- Database conversion services
- Initial and ongoing training services
- Custom integration services
On-demand Support. Real-time Answers.
The DialConnection support team is your primary contact for assistance and advice to ensure you get all the benefits from your DialConnection solution.
Our support team is also available to review your organization’s requests for enhancements to the DialConnection software. All requests are thoroughly reviewed by DialConnection and, if approved, are built into the DialConnection software.
Support services include:
- Unlimited telephone and email support
- Ongoing advice and counsel to better leverage functionality
- Major product upgrades and enhancements
- Latest hot fixes and service packs
- Documented change control process
- Online access to create, manage and track trouble tickets