The Possibilities Go Beyond a Simple Message
With the addition of MMS and other module advancements, Texting can now send copies of statements, stream educational videos, share right party verification and much more. All this can be done in real time, scaled to fit you needs, and integrated with any other software solution. All at a fraction of the cost for a phone call or letter.
Texting is a free-to-end-user offering that won’t cost your customers a dime — keeping the DC Contact Center Texting module 100% compliant. While text messaging is primarily used to send simple text, it can also expand your messaging capabilities to notify customers about various alerts and news.
The fact is that today's consumers prefer to receive text messages versus phone calls. It's that idea that they get to see who you are and what you want before they respond. It allows them to feel in control of the conversation, and if they don’t want to respond they can simply automatically opt out of future messages.