The Hidden Benefit to A+ Compliance Practices: Why You Should Always Be Able to Prove a Bona Fide Error Defense

Do You Have Proactive Compliance Strategies? Being compliant, performing audits, and having a compliance department are all part of a larger proactive plan to avoid legal action that can cost you thousands. If you’re doing everything the way you should

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Is Your Call Agency Enforcing Mini Miranda Rights?

A Closer Look at Call Procedures and Compliance The Mini Miranda statement is a requirement necessitated by the Fair Debt Collections Practices Act (FDCPA). In essence, the statement lets the customer know that “this communication is from a debt collector.

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How to Remedy Recurring EFTA Problems: What Debt Collectors Need to Understand About Preauthorized Electronic Funds Transfers

Preauthorized electronic funds transfers can be a little bit confusing even for industry experts, especially when it comes to recurring Electronic Funds Transfer Act (EFTA) problems. But what is it that makes this so complex? It’s all about consent. In

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Using Gamification Theory to Improve Call Center Agent Engagement

Applying the Theory of Gamification to Enhance Agent Engagement The key to having high-value employees, according to many industry experts, is properly utilizing the theory of gamification. But how what exactly is gamification? The Theory of Gamification at Work Simply

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How to Track Consent & Revocation of Consent

Tracing the Thread of Consumer Consent: Tracking Consent & Revocation of Consent Tracing the thread of consumer consent can be an incredibly difficult task given today’s complex cellular world. So how exactly does a company track consent and revocation of

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Updates to the Telemarketing Sales Rule Aimed at Curbing Scammers and Fraud

On November 18, 2015, the Federal Trade Commission (FTC) announced amendments to the Telemarketing Sales Rule (TSR). The ruling, which can be found on the FTC website, has been amended to better protect customers from abusive and deceptive telemarketing practices

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Why Speech Analytics Is Your Most Valuable Internal Auditing Tool

Speech analytics is one of the newest and most valuable internal auditing tools on the market today. The technology not only helps you to learn more about your customers and their needs, but it also helps to ensure that your

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A Collection Agency’s Guide to Internal Compliance Audits: Implementing and Evaluating Your Audit Plan

In the first half of this two-part series, we discussed the importance of creating an internal compliance audit plan prior to performing your audit that takes into account all of the rules and regulations that your company must follow.

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A Collection Agency’s Guide to Internal Compliance Audits: How to Make an Internal Audit Plan

As a collection agency, your compliance team has likely already worked long and hard to ensure that you follow all of the laws, rules, and regulations regarding how you do business. From protecting important client information to complying with the

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What to Do When Your Compliance Department Needs Legal Advice

According to Assistant Attorney General Leslie R. Caldwell, the purpose of corporate compliance programs is to not only protect your customers, but also to protect your company’s reputation, all counterparties, and the public as well as comply with the law.

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