"Thanks to our valued client partners and prospects, Mercantile has a long history of growth. DialConnection has been a long-term and strong vendor partner of Mercantile. As such, they have provided us with the support and solutions necessary for us to build a robust, flexible and scalable telephony platform. This in turn facilitates a networked platform from which we deliver call center solutions and services to our valued client partners across many diverse market verticals. Combining Mercantile’s knowledge with DialConnection’s expertise strengthens our ability to manage our controlled growth in a sustainable manner within the receivable management and customer care sectors. They understand our needs and support our primary objective of delivering compliant and comprehensive call center solutions to our client partners. At the end of the day, that’s what a valued added partnership is all about."
“Integration to a legacy system was one of our biggest concerns when we were looking for a contact center solution. We presented this to DialConnection during the sales process and together we developed web-services to handle the data communication. We started out using their on-premise solution, but as our company grew we deployed elements of DialConnection’s cloud solution. This hybrid environment has given us tremendous flexibility, allowing us to quickly scale our telephony infrastructure in real time, all from a single application, across all of our business units.”
“After an extensive search process, only one company offered the end-to-end solution we needed and stressed the importance of shared success. It’s not always the biggest vendor who can bring the greatest value. DialConnection delivered on their promises and is one of the major components in our technology infrastructure. They have definitely proven themselves based on our market-leading performance across all lines of business.
As a government contractor, security and compliance are paramount to our business. DialConnection has met all of the requirements placed on them by us as well as our clients. They have become an extension of our IT staff and are a valued partner in all our business ventures.”
“We have been with DialConnection for more than a decade now, and from the beginning it has always been a partnership between our two organizations. Our business relies on making decisions based on data and DialConnection has always shared that vision. Regardless of the business requirements, they have always been able to meet or exceed what we needed to run our business efficiently and as compliant as possible.”
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See how teaming up with DialConnection can help your contact center achieve maximum performance with scalable, user-friendly and compliant solutions. We look forward to helping you reach your contact center's goals with our leading solutions.