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Intelligent, Integrated Call Center Solutions
Today’s business environment has placed greater demands on contact centers; no longer can you simply receive and place phone calls and hope for the best:
- Customer Demographics
- Business Intelligence.
To stay competitive these are requirements - not options.
DialIntelligence is the solution.
Our core beliefs allow us to adapt and embrace new technologies and develop them into solutions.
Shared Success – Enabling clients to become high performance organizations by creating long-term relationships and consistently delivering value. As your partner we truly believe that when you succeed, we succeed.
Integrity - Ethically unyielding and honest, inspiring trust through our word and matching with action.
Quality & Innovation – Quality is never compromised on. We relentlessly strive for improvement, fit-for-purpose solutions and breakthrough innovations.
Freedom & Responsibility - We have the freedom to take initiative and act decisively in the best interests of DialConnection and our customers. We take responsibility for our actions and contribute to the communities in which we operate.
DialIntelligence, our All-Inclusive enterprise solution, supports the best practices in Contact Center operations to reduce costs with technology like
- All Modes of Dialing (Predictive, Power, Preview)
- Inbound/Outbound ACD
- CRM Functionality
- Self-service IVR with sophisticated branch scripting
- IntelligentCall with real-time data access for automated call resolution and skills based routing
- IntelligentData a real-time executive KPI dashboard
- Digital Call Recording and many more included features