The Dial Connection Desktop Agent Software Developement Kit allows you to build your own Agent Application to fully integrate with DPTS or an existing dialer you may already have. With the Desktop Agent Software Developement Kit you have acces to a number of function including third party tranfers, agent to agent tranfers, dialer connectivity, hang up, hold, manual dial and also allow your agents to receive calls from Inbound ACD or from a predictive dialing queue. The Desktop Agent SDK is perfect way to add advanced functionality to your existing system and software.