Dial Connection proudly presents our newest addition to the DPTS suite of products, the Agent Monitor Application. Agent Monitor supports Microsoft SQL Server for seamless integration into the rest of DPTS's Call Center Solution Software.

The Dial Connection Agent Monitoring, Coaching and Recording application is a highly advanced agent management tool.

Monitor your agents in a view matching your call center's floor layout!

The application supports real time agent monitoring, coaching, on-demand recording, screen viewing, screen controlling, screen shot capture and screen video capture. Supervisors can use this tool for quality assurance and training purposes. With it’s unique floor designer supervisors can create custom floor views that match the call centers floor plan. Additionally an agent grid view is available for easy agent viewing. Utilizing the remote callback feature allows supervisors to monitor agents from any phone device including off-site locations and wireless cellular phones.

Monitor all of your agents and have easy acces to stats in the Agent Monitor list view.

Real time agent statistics are updated as the supervisor clicks from agent to agent. Customizable color coded agent statuses allow supervisors to glance at the floor map to easily see the current status of all agents.