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Dial Connection Prospecting and TeleMarketing System (DPTS) Enterprise
Edition is a complete solution for using computer based telephony
services for inbound and outbound call centers. The extensive feature
set makes the system and excellent choice for marketing, sales, surveys,
customer service, collections and service bureaus handling multiple
tasks for their customers. We have many vertical market solutions
including a Mortgage, Collections, Fund Raising and Appointment Scheduling
Packages. The system uses a very flexible campaign structure, which
allows administrators to create campaigns that automate many types
of business activities including automated importing. A unique staging
feature allows administrators to easily import, activate and deactivate
lists without interfering with production! Agent system rights can
be set individually within the users profile. System telephony functions
include; Predictive Dialing, Power Dialing, Preview Dialing, Inbound
ACD, IVR, Automated Messaging, Data Entry, Agent to Agent Transfer,
Third Party Conference, Third Party Transfer, Call Monitoring/Coaching,
Screen Monitoring, Scheduled and Instant Call Backs, Virtual Phone,
Text to Speech, Appointment Scheduling, Automated Appointment Scheduling
and Digital Voice Recording.
DPTS Enterprise software supports an open web integrated intelligent
logical branch-scripting framework, which allows users to create
custom scripts as well as integrate existing web based scripts or
applications into the system. Intelligent screen designer allows
administrators to easily customize screens based on your database.
Unlimited screens can be created for any given client allowing ultimate
flexibility. Screen field types include textbox, checkbox, list
boxes, labels and calculation fields. If you currently use a third
party software such as a commercial collection package or a in-house
legacy package and wish to add all the benefits of the DPTS Enterprise
software, we have a solution for you. The DPTS Enterprise Agent
easily interfaces with third party PC software packages as well
as mainframe applications running in terminal emulators to provide
seamless screen pops to your application. User defined "everything"
allows DPTS Enterprise campaigns to be easily modified without programming
in real time!
The DPTS system
is completely PC based, and uses a Microsoft Windows 2000 File Server
utilizing Microsoft SQL Server 2000. A PC LAN is required to provide
services to support the operation of the system. Dedicated LANs,
Servers and PCs are not required. In many cases, existing hardware
can be utilized in an environment that is PC LAN based with a Windows
2000 File Server and MS SQL Server. Supported Telephony Hardware
includes the "Stand Alone" Telephony Server with Dialogic Cards
for Calling and Station Management and the "Phone Switch" versions
of the Telephony Server. Currently phone switches supported include
COMDIAL, FUJITSU, SIEMENS, AVAYA, INTERTEL, NORTEL, NEC and CISCO.
Support for the non-switch based CT-Connect architecture is ongoing.
The use of standard PC hardware and non-proprietary databases allow
for DPTS to co-exist with virtually any current PC software environment.
Agent applications can be used on Windows 95/98, Windows NT 4.0/Windows
2000 or Windows XP.
Custom Integration
services are available directly from the developer to interface
DPTS with corporate software and database packages. In-house IT
staff can develop applications to interface with the DPTS system.
Full Data Dictionaries for all databases are included with the DPTS
system. DPTS is licensed on a Telephony User basis. The number of
Data Entry and Manual Outbound/Inbound users is not restricted.
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Vertical
Market Solutions 