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| The Dial Connection Prospecting and TeleMarketing System (DPTS) is a complete solution to using computer based telephony services for marketing, sales, surveys, customer service and collections. The system uses a very flexible campaign structure to allow the administrator to create campaigns to automate many types of business activities. The combination of calls and mail based activities processed in a user defined "stepped" campaign allows for highly complex processes to be automated. Security for users is tightly controlled, and allows for true call center automation. System telephony functions include Predictive Dialing, Outbound Computer Based Calling, Manual Outbound Calling, Inbound Call Data Entry and Lookup (when supported by telephony hardware) and Supervisor Agent Call Handling/Transfer. |
- Version 3.0 added Outside Third Party Call Transfer and Conferencing with Agent "Dropaway".
- Version 4.0 added Client/Server support with Advantage Database Server as the database support. Advanced data integrity is now a standard feature!
- Version 4.1 added support for TCPIP Networking with the Calltrol International Object Telephony Server - NT.
- Version 4.2 added Foreign Language support and International Dialing. Installations in Europe completed.
- Version 4.5 added advanced agent scripting with data collection, branched scripting and calculations. Automated Geographic Appointment Scheduling features also added.
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| The DPTS system is completely PC based, and uses a Windows NT or Novell NetWare File Server and PC LAN to provide services to support the operation of the system. Dedicated LANs, Servers and PCs are not required. Existing hardware can be utilized in an environment that is PC LAN based with a file server. Supported Phone Hardware includes the "Stand Alone" Calltrol International Dialing Engine (OAPDE and OTS-NT) with Dialogic Cards for Calling and Station Management and the "Phone Switch" versions of Calltrol International Telephony Server, currently supporting the FUJITSU 9600 and Lucent Definity switch platforms. The use of standard PC hardware and non-proprietary Microsoft FoxPro databases with a Client/Server interface allow for DPTS to co-exist with any current PC software environment. |
| Custom Integration services are available directly from the developer to interface DPTS with corporate databases and accounting systems, or the user can develop applications to interface with the DPTS databases. Full Data Dictionaries for all databases and indexes are included with DPTS. DPTS is licensed on a Telephony User basis. The number of agents using Data Entry and Manual Outbound/Inbound modes are not restricted. |
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- Full Featured Predictive Dialing System
- Advanced Answering Machine Detection
- Automated List Management
- List Filtering By Area Code/Zip Code
- Unlimited Simultaneous Campaigns
- Callbacks by Agent or Predictive
- User Defined Call Dispositions, Agent Screen Fields, Objection Handling
- Extensive Security and Data Management Tools
- Standard and Branched Scripting with Data Collection and Calculations
- Supports Large/Multiple Dialers - 250 Agents/Database Server
- Live Call and Data Transfer between Agents and Supervisors
- Third Party Conferencing and Connection Support (extra cost feature)
- Non Proprietary "Off the Shelf" Equipment and Databases
- Operates in PC LANs with Agent PC's using Windows 3.1, NT (3.5.1, 4.0) and Windows 95/98 or 2000!
- Windows NT/Novell Server centrally shares data and applications, Agent PC's store no data or programs.
- Optional Advantage Database Server for Data Integrity.
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